Transform Your Patient Interactions with Insightful Speech Dashboards
Empowering Medical Facilities to Deliver Better Patient Care and Optimize Operations.
Who We Serve
SeaMeet is designed to support a wide range of medical facilities, including:
Hospitals
Clinics
Dental Clinics
Birth Centers
Hospice Homes
Emergency Care
Adult Family Homes
Veterinary Hospitals
Animal Shelters
Animal Clinics
Addressing Your Pain Points
Owners often face these challenges:
Reasons for Call?
Identifying the top 5 to 10 reasons for patient calls and addressing them effectively.
Receptionist Performance?
Evaluating front desk receptionist with existing and potential clients.
Medical Triage?
Ensuring staff members conduct medical triage correctly over the phone.
Feature name
Preventing loss of clients due to staff incompetence or missed calls.
How SeaMeet Can Help
Comprehensive Call Analytics Tailored for Medical Facilities.
SeaMeet offers a robust solution by transcribing, summarizing, and analyzing all phone calls. This can be done for both inbound and outbound. It can work in real time, or near real with, with a dashboard refreshing every 15 minutes. The SeaMeet dashboard provides valuable insights such as:
Call reasons
31% of calls are about appointment booking, followed by 22% procedure follow-up calls.
Agent performance
Evaluate your receptionists or customer service representatives based on their ability to book appointments with new leads and existing customers.
Lead conversion
How many leads do my business convert and what's the success rate for each agent?
Customer satisfaction rate
Evaluate each call from different perspectives: agent tone, customer satisfactory, customer tone, and most importantly, did the agent have a call to action?
Medical triage
Triage is about liability. Triage is also about opportunity. Do my agents have a high performance in triage evaluation?
Warning alerts
Supervise and monitor all the calls with warnings once abnormities are detected. It can be compliance, quality assurance, or any thing the owner cares about.
A Case study of
Two Clinics
Sean is the owner of two dental clinics.
Clinic A has 4.2 ⭐ Google Reviews and Clinic B has 4.7 ⭐ Google Reviews.
Clinic B also generates 1.5X revenue compared to Clinic A.
Clinics A & B are of the same size, serving similar local neighborhoods with similar populations.
The Challenge – the Why and the How
The owner wants to know:
Why is Clinic B underperforming compared with Clinic A?
Performance
How do I monitor and train staff from both Clinics?
Monitor
How do I get the revenue of Clinic B to the same level of Clinic A?
Revenue
The Solution: Monitor and Alert
SeaMeet connects to both Clinic’s telephone systems to monitor the staff conversation in near real time.
SeaMeet updates two dashboards for both clinics every 15 minutes.
SeaMeet sends alerts about problematic calls -- customer emotions, staff languages, and more.
The Reality: Underperforming Staff and Lack of Training
Bad: 12% new customer conversion rate
SeaMeet detected that one staff member in Clinic A had only 12% new customer conversion rate. The clinic owner let this member go.
Good: 38% new customer conversion rate
SeaMeet found out another staff member in Clinic B had an astonishing 38% new customer conversion rate. The clinic owner tasks this star staff member to mostly answering new customer calls.
1-3 alert emails every day
SeaMeet sent out 1-3 alert emails every day for each clinic so the owner can address the problem and provide just-in-time training.
The Performance: Improved Revenue and Google Reviews
CSAT ↑↑↑
Staff members are more alerted on the call about converting customers, and they show more hospitality over the conversation.
Revenue goes $ → $$
Clinic A’s revenue picks up to be comparable with Clinic B’s.
4.7 ⭐ Reviews Again!
Google Review scores take longer time to climb up but Clinic A keeps getting more 5 stars than before.
Our Services
Uncover Business Insights
Extract valuable information from large volumes of recordings to identify problems and opportunities within your business, boosting performance and operational efficiency.
Save Time and Labor
With an automated process for transcription and analysis, you eliminate the tedious task of manually reviewing recordings, allowing your team to focus on more valuable tasks.
Custom Dashboard
Tailored to your business needs, SeaMeet Enterprise can create custom dashboards to continuously monitor key business metrics, ensuring you stay on top of your business pulse at all times.
Simple and Easy Analysis Process
1️⃣ Upload Recordings
Organize your recordings, and you're ready to start using SeaMeet. Upload the audio files to the designated location or through the API, and we'll immediately begin the transcription process.
2️⃣ Customize Analysis Requirements
Next, simply list your business metrics and needs. Our expert analysts will collaborate with you to design a dashboard that perfectly fits your daily business requirements.
3️⃣ Dashboard Setup and Adjustments
We’ll build the dashboard based on your needs and review the results together. If you have ongoing new recordings, we can also set up a data pipeline to automatically update your dashboard.
Why Choose SeaMeet & its Speech Dashboard?
Improved Patient Care
Ensure your staff provides accurate and timely information, enhancing patient satisfaction.
Operational Efficiency
Identify and address inefficiencies in call handling to optimize front desk operations.
Increased Revenue
Capture more potential clients by reducing missed calls and improving staff performance.
Data-Driven Decisions
Leverage insights from call transcriptions to make informed decisions about staff training and resource allocation.
Compliance and Quality
Ensure your facility adheres to medical triage protocols and maintains high-quality standards.
Scalability
Easily scale SeaMeet to meet the growing needs of your facility.
SeaMeet has revolutionized our patient interactions. Our staff is more efficient, and patient satisfaction has never been higher. The insights from SeaMeet helped us identify training needs and improve our call handling process significantly. We saw a noticeable increase in new patient appointments after implementing SeaMeet. Highly recommend!
- Sean, CEO @ PatientsForce
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