Omni-channel contact center software for chat and calls
AI Automation to Empower Your Service Workflow
Future of Contact Centers
Super Agent

Relationship hub: By untilizing tool like post-call CSAT survey and preview cases beforehand, agents can build loyal customers, instead of providing simple Q&A

Realtime business insight and speech coaching

Recommendation: cross sell or upsell

Multi-skill training of customer support representatives with automation process features including but no limit to Canned Response improve agent’s workflow
Cloud-based Infrastucture

No hardwired phone lines anymore

Shielding from next pandemic

Either be distributed or clustered

Reducing opex cost

Cross-channel or omnichannel

Built on top of existing platforms such as, Twilio Flex, ZenDesk, AWS Connect, MessageBird

DevOps centric: continuously evolving and updating
Integrations
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