Contact Center of the Future
Your workforce optimized contact centers, powered by SeaSuite
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Omni-channel contact center software for chat and calls
Built for Agents
Built for Customers
AI Automation to Empower Your Service Workflow
Case & Ticketing
Contact Management
SeaMeet Voice Intelligence
AI-Powered Knowledge Base
Future of Contact Centers
Cross-channel Customers
Web/mobile focus
Present in multiple channels
Prefer self service
Loyal but demanding (e.g., support always online)
Lower satisfaction threshold: unhappy customers create greater damage due to social media
Super Agent
Relationship hub: By untilizing tool like post-call CSAT survey and preview cases beforehand, agents can build loyal customers, instead of providing simple Q&A
Realtime business insight and speech coaching
Recommendation: cross sell or upsell
Multi-skill training of customer support representatives with automation process features including but no limit to Canned Response improve agent’s workflow
AI Automation Powered by SeaSuite
SeaChat AI Chatbot and Voicebot to Handle routine questions
Leverage intelligence to serve your customers 24x7
Customizable bot scenarios with flexibility to meet your business needs
Cloud-based Infrastucture
No hardwired phone lines anymore
Shielding from next pandemic
Either be distributed or clustered
Reducing opex cost
Cross-channel or omnichannel
Built on top of existing platforms such as, Twilio Flex, ZenDesk, AWS Connect, MessageBird
DevOps centric: continuously evolving and updating
Integrations
CRM
Workforce
Channels
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