Automatic Phone Services for Senior Call Check

Solving senior care staffing shortages with immediate, diverse services for the elderly

  • Automatic and regular check-ins using AI agent

  • Timely response to elderly needs

  • 24/7 inbound and outbound calls

A Friend Who Always Checks In

Caring for seniors is more than just a responsibility—it's about ensuring they feel safe, connected, and cared for.

SeaX Voice AI offers a compassionate solution that regularly checks in on seniors, especially those living alone, helping institutions like senior care homes and community centers keep track of their well-being.

Why senior call checks are important?

Automatic and regular senior call checks

More than just "Are you okay?" SeaX Voice AI engages in meaningful conversations, gathers info from seniors, and even provides services like surveys or event notifications.

Quick follow-ups ensure safety

Voice AI agent immediately follows up when something is off, making multiple attempts to reach the seniors and alerting caretakers if needed. This swift response could be the difference between a minor hiccup and a serious situation.

Efficient and cost-effective Care

Labor shortages can strain any care institution. SeaX automates routine calls, allowing staff to focus on more pressing tasks.

Senior call check programs in US states

Maryland

The Senior Call Check Program is a free service that checks in on Maryland residents aged 65 and older through daily scheduled phone calls. If a call is not answered after 3 attempts, an alternate contact is notified.

California

65 Check program provides a free daily automated call to seniors. If the call is not answered after three attempts, the service will alert a designated contact or, if necessary, notify local authorities to conduct a wellness check

Ohio

Caregiving Check-in Service allows older Ohioans to sign up for automated daily check-in calls. If a person does not respond to the call, the system alerts a designated contact person who can then check on them.

People use SeaX Voice AI for

Check-ins & Surveys

Launch AI voice campaigns that can place thousands of calls each month to monitor the elderly or conduct surveys.

Follow ups

Seniors missed a check-in on tablet? The AI agent immediately follows up with a call to ensure their well-being.

Missed call

Automatically follow up on missed calls with a callback or notify medical staff.

A Case Study

The Department of Social Services (DSS) of a certain state has piloted AI voice calls on seniors to replace manual calling, and also supplement in-house checkups. The pilot was run over 200 seniors speaking 3 different languages to check on their physical and mental wellbeing.

The Challenge – Numerous and Lengthy

Each of their social workers has to work between 50 to 200 cases (seniors).

Each phone call lasts 20 minutes up to 2.5 hours.

They can only do quarterly checks due to labor shortage.

The Solution – AI Voice Calls

Disclosure

All seniors know it’s an AI agent calling upfront.

On-demand

Dispatch check-up calls upon pre-defined alerts.

Routine

Check up on seniors every day/week/month.

The Performance –

Satisfaction, Comfortability and Trust

High Comfort Levels

The after-call survey indicates that seniors generally feel comfortable sharing personal information with AI agents, with over half rating their comfort level at 8 or above.

High Comfort (Ratings 8-10):

  • A significant portion of seniors felt highly comfortable:

    • 17.20% rated their comfort level as 10.

    • 15.05% rated it as 9.

    • 19.35% rated it as 8.

  • Combined, these high comfort ratings account for 51.60% of the total.

High Trust Levels

The after-call survey results reveal a generally positive attitude towards trusting AI agents among seniors, with over 48% rating their trust at 8 or above.

High Trust (Ratings 8-10):

  • A significant portion of seniors reported high trust:

    • 18.28% rated their trust level as 10.

    • 9.68% rated it as 9.

    • 20.43% rated it as 8.

  • Combined, these high trust ratings account for 48.39% of the total.

Verdict: High Satisfaction Overall

The after-call survey suggests a generally positive reception of AI voice calls among seniors, with over half of the respondents rating their satisfaction at 8 or above. 

High Satisfaction (Ratings 8-10):

  • A significant portion of seniors reported high satisfaction:

    • 22.58% rated their satisfaction as 10.

    • 10.75% rated it as 9.

    • 24.73% rated it as 8.

  • Combined, these high satisfaction ratings account for 58.06% of the total seniors.

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